We’re sad it wasn’t love at first sight. But don’t worry, we’re here to help you find your perfect match.
We currently offer exchanges only for size-related issues (not style or preference changes). For hygiene reasons, intimate pieces like shorties and briefs are not eligible for exchange. They’re just a little too close to the heart (and skin) to be returned.
To be eligible for exchange:
- Items must be unworn, unused, with tags intact and in original packaging.
- Exchange request must be made within 48 hours of delivery.
- Proof of purchase is required.
How to initiate:
Drop us an email or WhatsApp message with your order number and concern.
A flat fee of ₹500 (up to 3 products) will be charged to cover round-trip shipping, fresh packing, and operational efforts to make sure your piece reaches you with love, again.
Can’t find your size?
You can opt for another product of equal value or receive store credit valid for 3 months.
A quick note on sale items:
All sale or promotional purchases are final and not eligible for exchange.
Received something damaged or incorrect?
We’ve got you. Just write to us within 24 hours of delivery so we can fix it. Claims made after this may not be accepted.
Changed your mind before dispatch?
You can request a cancellation if the order hasn't been shipped. Once it’s out the door, it’s all yours.
We’re here to make sure you love what you wear - softly, slowly, and with care.
Questions? Reach out anytime:
Email: hey@amatri.in | Whatsapp: +91 916964050