My Order

At Amatri, we believe your pieces should reach you with ease and care. Here’s what you need to know:

Most of our orders are shipped within 2 business days of purchase, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-7 business days of its ship date depending on where you're located.

Domestic Orders (India)
We offer Free Shipping anywhere across India! 

International Orders
For our global lovers, international shipping is available and will be calculated at checkout. Please note that any customs and duties will be the customer’s responsibility, as these are country-specific charges outside our control. You'll receive the order within 10-15 days.

NOTE: We partner with reliable and trusted delivery partners - FedEx, Delhivery, DHL to ensure safe and secure shipping. However, some external variables are not under our control and may lead to delays in special circumstances - climate & environment

We’re here to make sure your order arrives as smoothly as possible. Have questions? Just reach out to hey@amatri.in —we’re happy to help! 

Read our exchange policy here.

We’re sad it wasn’t love at first sight. But don’t worry, we’re here to help you find your perfect match. 

We currently offer exchanges only for size-related issues (not style or preference changes). For hygiene reasons, intimate pieces like shorties and briefs are not eligible for exchange. They’re just a little too close to the heart (and skin) to be returned.

To be eligible for exchange:

• Items must be unworn, unused, with tags intact and in original packaging.
• Exchange request must be made within 48 hours of delivery.
• Proof of purchase is required.

How to initiate:
Drop us an email or WhatsApp message with your order number and concern.

A flat fee of ₹500 (up to 3 products) will be charged to cover round-trip shipping, fresh packing, and operational efforts to make sure your piece reaches you with love, again.

Can’t find your size?
You can opt for another product of equal value or receive store credit valid for 3 months.

A quick note on sale items:
All sale or promotional purchases are final and not eligible for exchange.

Received something damaged or incorrect?
We’ve got you. Just write to us within 24 hours of delivery so we can fix it. Claims made after this may not be accepted.

Changed your mind before dispatch?
You can request a cancellation if the order hasn't been shipped. Transaction charges will be applicable. Once it’s out the door, it’s all yours.

We’re here to make sure you love what you wear - softly, slowly, and with care.
Questions? Reach out anytime:
Email: hey@amatri.in | Whatsapp: +91 916964050

Being naked is the #1 most sustainable option. We’re #2.

Proudly Made in India, every piece you buy isn’t just about looking good. It’s about making a choice you can feel good about. Each item is desirable by design and thoughtful in the making, crafted to make you feel as beautiful on the inside as you look on the outside.

Why it Matters
Our fabrics are carefully chosen to be sustainable, skin-friendly, hypoallergenic, and irresistibly soft. Every piece is crafted by our skilled karigars, made with 100% pure love and 200% pure intention. By using a fully local supply chain, we keep our carbon footprint as light as possible, supporting our communities while caring for the planet.

Less Waste, More Purpose
We believe in creating only what’s needed, so we keep limited stock to minimise waste. And we go a step further, all fabric scraps are donated to a local NGO, where they’re transformed into handcrafted items, giving every bit of material a second life.

When you choose Amatri, you’re choosing feel-good fashion with a purpose. Thank you for making a difference, one beautiful piece at a time.